Refund policy
At Portofinogallery, we are committed to ensuring the satisfaction of our valued customers. Due to the unique and one-of-a-kind nature of the artwork we offer, we have established the following return policy:
Damaged Items
We take great care in packaging and shipping our artwork to ensure it arrives safely at your location. In the unfortunate event that an item arrives damaged due to transportation, we will offer a full refund or replacement under the following conditions:
Notification: You must notify us within 48 hours of receiving the damaged item. Please include photographs of the damage and the packaging.
Return Authorization: Once we review your claim, we will provide you with a return authorization and instructions for returning the item.
Return Shipping: We will cover the cost of return shipping for items damaged in transit.
Non-Damaged Items
Due to the bespoke nature of our artwork, we are unable to offer refunds or exchanges for items that are not damaged. All sales are final once the artwork leaves our gallery. We encourage you to carefully review all product details and ensure the piece meets your expectations before making a purchase.
Cancellation Policy
Once the order is placed, you cannot cancel your order. In case of any issues or queries, you can write to us at
At Portofinogallery, we are committed to ensuring the satisfaction of our valued customers. Due to the unique and one-of-a-kind nature of the artwork we offer, we have established the following return policy:
Damaged Items
We take great care in packaging and shipping our artwork to ensure it arrives safely at your location. In the unfortunate event that an item arrives damaged due to transportation, we will offer a full refund or replacement under the following
conditions:
conditions:
Notification: You must notify us within 48 hours of receiving the damaged item. Please include photographs of the damage and the packaging.
Return Authorization: Once we review your claim, we will provide you with a return authorization and instructions for returning the item.
Return Shipping: We will cover the cost of return shipping for items damaged in transit.
We will review the damage product and will deliver new product within 15-20 days
Non-Damaged Items
Due to the bespoke nature of our artwork, we are unable to offer refunds or exchanges for items that are not damaged. All sales are final once the artwork leaves our gallery. We encourage you to carefully review all product details and ensure the piece meets your expectations before making a purchase.
Refund
Refund will be processed in 7 days & it will be credited to your account in 15 days.
Refund
Refund will be processed in 7 days & it will be credited to your account in 15 days.
Cancellation Policy
Once the order is placed, you cannot cancel your order. In case of any issues or queries, you can write to us at furniture@portofinogallery.com and we’ll help you out.